FAQ
Useful Information for Club Players
Here you will find answers to frequently asked questions.
How to play slot machines at the Club?
To play at the Club, register on the website, go to the «Gaming Hall» and select the game you want to play.
How do I register at the Club's online casino?
Go to the «Registration» section on the main page of the website, enter your email and password. Click the "Register" button. Then you will receive an email with a link to confirm your email. You can also register through any social network convenient for you by simply clicking on the appropriate icon below the registration field. Please note that accounts registered through a social network and by email are considered two different accounts.
How do I deposit money into my account balance?
To top up your balance:
- Register on our site.
- Go to «Cashier» > «Deposit».
- Choose a payment system, enter your details and the amount, click «Deposit».
- Then follow the instructions of the payment system.
How do I activate a bonus?
Please be aware that only one bonus can be activated per single deposit. In this case, if there are multiple bonuses available on the account and you make multiple deposits, after which you activate one of the bonuses, the others become unavailable.
That is, after making a deposit, you need to use the bonus, then you can make the next deposit and use the next bonus.
How do I receive my winnings?
To receive your winnings, on the main page click «Cashier» > «Withdraw Funds» > «Confirm Email». If your email is confirmed, select the payment system convenient for you, enter the amount, your card or wallet number, click "Receive Winnings". Your withdrawal request will be accepted and processed within 5 business days - you can track this in the "Account History" section. The term may be increased depending on the withdrawal amount.
Will I definitely receive my winnings?
The Gaming Club is a brand that millions of internet users around the world have trusted and chosen for over 25 years. This is what motivates us to become better and to be honest with you.
How do I confirm my email?
After you click the "Register" button, you will receive an email with a link. Follow it, and your email will be confirmed. If for some reason this email is not available, go to «My Account» and click the "Confirm" link under your email.
How do I subscribe to your newsletter?
When registering, check the box "Notify me of bonuses", and you will receive our emails. If you are already registered and the emails are not coming, then confirm your email in «My Account».
What documents may be required?
In certain cases, for large withdrawals, the finance department may request the following documents: a photo of the main page of your passport with the club's login inserted in it, as well as photos of credit cards from which transactions were made.
How many days does it take to withdraw winnings?
A withdrawal request is accepted and processed within 5 business days if the winning amount is up to USD 300. Amounts from USD 300 to USD 1500 are paid out within 7 business days from the submission of the official withdrawal request. Winnings of USD 1500 or more are paid out within 10 business days from the submission of the withdrawal request. Regardless of the withdrawal amount, the club administration has the right to check the won funds. Having ensured that there are no malfunctions in the software and that the win is fair, all funds will be transferred to the player's account. Verification can take from 1 to 14 days from the creation of the withdrawal request.
How to participate in a tournament or lottery?
Participation conditions for tournaments, for lotteries.
If you did not find the answer to your question here, please contact our support service.